FAQ

General Questions

Updated October 18 2017
such information may be changed or updated without notice

1. What is TruckCoin?

TruckCoin is an online trading and investment Bitcoin platform. It has been established by a group of professional traders and skilled analysts with valuable experience in the sphere of crypto-currency.

2. What is your main advantage?
TruckCoin has turned online trading, investing into a very comfortable, speedy and easy process. One of our strongest advantages over competitors is that we provide insurance in trading, investing funds. We also offer our clients with best management as well as risk control system to ensure that their funds are being handled efficiently and they are getting higher levels of safety. The strongest advantage is using multi level marketing to build up our investment network.

3. Who can trade and invest in TruckCoin?
Anyone, from all over the world can become an investor. We provide investment vehicles to investors of all sizes interested in being part of the revolutionary bitcoin and crypto tech world.

4. Do you charge any fee for providing your investment services?
No, we do not charge any fee.

5. Are you protected against DDoS attacks?
Yes, we are using the strongest DDoS protection in the industry with 100% up-time guarantee. Our worldwide web servers are protected by CloudFlare, the world’s largest and most trusted DDoS protection and mitigation provider.

Investment Questions

6. What investment plans do you offer?

  • $100 (for users id begin with “svn_” or “SVN_” only) (student accounts)
  • $500
  • $1,000
  • $2,000
  • $3,000
  • $5,000
  • $10,000

We offer one high profit investment plan: 2% profit after 30 days. Reinvestment will get additional 3%. Maximum 11% profit for every 30 days (Withdraw Total investment after 6th month).

7. How is the profit achieved?
As previously mentioned, we are the group of professional traders and skilled analysts with valuable experience in the sphere of cryptocurrency. All transactions in the cryptocurrency market are carried out according to an elementary principle: buy at a lower price, sell at a higher. And, vice versa, respectively – sell at a higher price, buy a lower. Due to the variability of the exchange rate, we make a great profit on this difference.

8. Why don’t you accept fiat currency?
We accept cryptocurrency only, because this is the best way to avoid high transaction costs, allowing small investors to participate.

9. Which cryptocurrencies do you accept?
We currently only accept Bitcoin.

10. How to make my first investment?
Step 1. Get invitation link
Step 2. Set up your Payout Address
Step 3. Make an Investment

11. How long does it take for my investment to be added?
Once your transaction is confirmed (it takes from 10 minutes to 1 hour to get confirmation from the network), your investment will appear. Please be patient. Contact our customer support if your investment is missing after 1 hour.
Before request support, we need your provide us your username & password (you can change password later) and make sure you had follow the steps:

  • Chose your investment package
  • QR code will be generated with your selected package. Send BTC to the generated QR code (BTC Address) with exactly amount.
  • Click Invest Now Button after sending successful.
  • We need to make sure your payout address and invitation link had been created

Note that: If we find out you are trying to send BTC less than your chosen package, we regret that your transaction will be abandoned. After 3 working days, if we do not receive any email to retrieve your package your transaction will be ignored.

11a. I did not withdraw but my transaction is COMPLETE?
Your transaction may be invalid or still pending for confirm on blockchain. Please inform us if there is 1 confirmed of your transaction.

11b. Why my investment amount is return to my wallet but the investment package is still running?
We appreciate your honest inform us about this matter. Because there is unconfirmed of your transaction, the amount will return to your wallet and your transaction will be invalid.

11c. How to prevent this matter?
Please use alternative wallet with higher miner fee.

11d. Why BLOCKCHAIN Wallet get confirmed so long or return amount?
BLOCKCHAIN Wallet allow user spend their unconfirmed bitcoin. Please make sure your received amount had at least 1 confirmed with higher miner fee, then you can spend your bitcoin without worry return or unconfirmed.

12. Can I make additional deposits to the addresses given in the third step?
Yes, there is limitation $10,000 total investment. You can make as many deposits as you want to the addresses given in the third step.
Note that: If your total investment packages are more than $13,000. The extra packages will have 0% Interest for 90 days and 0% commission for sponsors.

13. Why is my deposit amount underlined different to payout amount?
Underlined amount means that you can see the transaction id of the payment by clicking on it. The deposit transaction id is available when you made an investment. The payout transaction id will be available after processing of the payout.

14. 30 days have passed, when will you process a payout?
The payout usually takes around 10 minutes. In some cases the payout could be delayed up to 12 hours, because we need to refill the hot wallet of the cryptocurrency.

15. How can I build up my Network by this investment?
Invitation link will be generated after your investment. Your commission will be counted when there are investors join under invitation link of you or your downline.

16. How much I can earn from build up the Great Network here?
You will earn 3% of investment directly from your nearest downline and 0.3% from the lower downline (indirect commission will not be counted base on law of different countries). If your downline withdraw investment and place new investment packages, you will not get any commission onward from the new package or reinvestment package cause he had withdrawn previous investment package.
Base on the law of different countries, there will be only direct commission for your network that’s mean there is only 3% commission for direct sponsors and will be applied immediately.

17. When and how is the Commission available for withdraw?
A: Your Commission must be more than $100 and less than your total investment.

18. Is there any withdrawal Commission limit?
A: Yes, it is base on your investment package and current star you are.

  • Without any Star limit will be: Your Current Investment Packages
  • With 1 Star limit will be: $20,000 + Your Current Investment Packages
  • With 2 Stars limit will be: $30,000 + Your Current Investment Packages
  • With 3 Stars limit will be: $100,000 + Your Current Investment Packages
  • With 4 Stars limit will be: $150,000 + Your Current Investment Packages
  • With 5 Stars limit will be: $300,000 + Your Current Investment Packages.

18a. Is there any withdrawal Interest limit?
A: Yes, it is base on your investment package and current star you are.

  • Without any Star limit will be: Your Current Investment Packages
  • With 1 Star limit will be: $20,000 + Your Current Investment Packages
  • With 2 Stars limit will be: $30,000 + Your Current Investment Packages
  • With 3 Stars limit will be: $40,000 + Your Current Investment Packages
  • With 4 Stars limit will be: $50,000 + Your Current Investment Packages
  • With 5 Stars limit will be: $60,000 + Your Current Investment Packages.

18b. Is there any withdrawal Total Investment limit?
A: You can withdraw your Total Investment after 6 months invest with us.

19. How can I do reinvest?
A: After 30th day, your investment will be reinvested with additional interest payout. You also can click on Reinvest Button at your investment transaction after completed OTP verification. Your current interest will be processed for paying out within 24 hours.

19a. What’s OTP email, OTP phone? What’s quota when doing OTP?
A: For your privacy and security, you need to verify your Phone or Email by using OTP before doing reinvest, withdrawing commission and total investment. There is quota with the OTP to prevent flooding or DDoS to our system. In order to increase quota, please wait for a while.

20. How to verify my account?
A: You must invest any package then you can process verification. Ensure when taking a photograph of your ID/passport both sides (front/back) are clearly visible as per the example image. When taking a photo of your proof of address, we need to see the full page clearly. Ensure the image is not blurry, with all the requirements above, clearly visible. Please follow our email instruction if you submit your 2nd verification.

20a. Could I change my full name, email, phone number if my account is verified or pending for verification?
A: No you could not change name, email, phone number after your account is verified. You only can change your payout address by asking region local sponsors to authorise us. For your privacy and security, you need to submit your document for verification again after changing payout address. (all information must be same with previous submission or else your account may be rejected).

21. What should I do if my verification is rejected?
A: As request from our anti-money laundering department, we need more details about Passport Photo And proof of address. If your account is rejected then your investment package will be investigated by higher authority department (Anti Money Laundering department) from 6 months to 12 months. After that period of time, your investment package will be released to your payout address upon request.

22. How can I make a Loan and what your requirement what’s Loan Interest?
A: You need an active investment package then you can make a loan from 0.5 BTC to 10 BTC with 4% interest every 30 days.

23. How can I make payment for my Loan. What happens if I make late payment?
Pleas follow the payment button under your Loan package to make payment for your Loan (pay interest or pay total package). There is extra 15% of your 4% interest if you make late payment, example: your interest is 0.02 BTC then you need to pay late payment total: 0.023 BTC = 0.02 + 0.003 BTC for 30days.
With any late loan payment, your countdown reinvest days will be delayed until there is no late payment loan package.

24. Can I withdraw my investment when doing Loan? Or receive Investment Interest when doing Loan?
No, you can not withdraw your investment when doing Loan. Please complete your Loan first to withdraw your investment. Fortunately, You can receive your investment Interest when doing Loan, please make sure to pay your Loan interest on time.

25. How can I use the Loan Amount for my new investment package? Can I use the Loan Amount for my downline F1?
A: Just select your investment package and make payment. Your loan amount will be deducted automatically.
No, You can not use your Loan Amount for your downline F1.

26. My investment is $10,000? Could I invest more to reach the unlimited Withdrawal Commission?
A: You had reached investment limit $10,000. We do not encourage for more investment. There are so many ways to increase your Withdrawal Commission Limit (FAQ.18). However, if you still want to make investment for your unlimited Withdrawal Commission with over $13,000 total investment, your last investment package will be applied 0% interest with 0% sponsor’s commission. The investment package amount will be generated automatically based on your investment strategy. We can not do any further to lower it’s amount. Your account may be blocked permanently if there is any illegal investment package amount for over $10,000 investment.

27. If I am under loan package, how about my interest investment?
A: If you are under loan package. Your interest investment will be 10% for every 30 days and sponsor don’t have any commission.

28. If I am under loan, what is my interest reinvest?
A: When you are under loan package. All current reinvestment packages will have additional 3% based on 5% interest. Maximum 14% profit for every 30 days and sponsor don’t have any commission. You will have normal interest investment if all loan packages are completed.

29. How to play Mega Jackpot?
A: You can buy list of 6 Numbers from 01 to 59. System will generate the random Number for your list of 7 Numbers.
Each list cost only $2 each draw. You can buy more than 1 draw to 100 draws.

30. How often of the draw?
A: Everyday at 16:00 (our server time)

31. What’s the Mega Jackpot Prize?
A: If any of your selected numbers match with our draw’s number you will have the Prize:

  • 1st Prize: Mega Jackpot (90% of the Jackpot and will share with how many winners have same result).
    (Match all 7 number with the latest Draw)
  • 2nd Prize: $2,000.00
    (Match 6 Numbers included Draw’s Random Number)
  • 3rd Prize: $1,000.00
    (Match 6 Numbers)
  • 4th Prize: $90.00
    (Match 5 Numbers included Draw’s Random Number)
  • 5th Prize: $56.00
    (Match 5 Numbers)
  • 6th Prize: $34.00
    (Match 4 Numbers included Draw’s Random Number)
  • 7th Prize: $21.00
    (Match 4 Numbers)
  • 8th Prize: $13.00
    (Match 3 Numbers included Draw’s Random Number)
  • 9th Prize: $8.00
    (Match 3 Numbers)
  • 10th Prize: $5.00
    (Match 2 Numbers included Draw’s Random Number)
  • 11th Prize: $3.00
    (Match 2 Numbers)
  • 12th Prize: $2.00
    (Match our Draw’s Random Number)
  • 13th Prize: $1.00
    (Match 1 Numbers)

32. How to buy Numbers? If I win how to cash out?
A: You can scan our QRCode to send BTC directly to Play or you can use your Balance Amount (Loan amount) to Play. If you win any Prize, the system will credit in your Win Amount dashboard. If your Win Amount is more than $100 you can click on the Button Withdraw the Win Amount will be sent to your BTC Wallet within 24 hours.
Note that: All your Loan Package must be completed and No Late Loan Payment to Withdraw your WIN amount.
Please send to our Support Team if you have any difficult while Withdraw your Win Amount.

33. Is there any Commission for sponsor when their downlines playing Mega Jackpot?
A: Yes, There is 5% commission for direct sponsor. The commission will credit to the Commission Amount of Sponsor.

34. How can I check previous draws and winner Prize?
A: Please click on the link of Current Draw Number for latest Draws and Mega Jackpot for List of Recent Winners. You also can track your win history and your buying number.

35. What is Lucky Investment Reward?
A: Every Saturday 04:16 pm we have Lucky Reward for all new $1,000 or higher investment packages of the previous week. Each reward is $100. Everyone have a chance to win our Lucky Reward when doing investment with us. We will have higher Reward in near future.

36. What is Life Insurance Policy?
A: Life insurance is one of the most important decisions you can make to give you and your loved ones financial security and peace of mind. If you were to die prematurely, how would your mortgage or debts be paid off? What would replace your much needed income? How would your children be able to attend college? Buying life insurance answers these lingering questions and can put an end to uncertainty. Even if you live a healthy lifestyle, life insurance is an essential component of planning your retirement.
There is 5% commission for direct sponsor. Your sponsor or your nearest relatives (parents, husband/wife, children) will help you to claim full amount of your life insurance.

37. What is covered?
A: You will be covered if before the end of the policy:

  • you die
  • you are diagnosed as being terminally ill, and in the opinion of your hospital consultant and our medical officer, the illness is expected to lead to death within 12 months.

We’ll pay out your amount of cover in full once. After this happens, the policy will end and you’ll no longer have any cover

38. What is not covered?
A:You are not covered if you don’t give us full and honest answers to the questions we ask you before the policy starts. Please don’t assume that we’ll contact your doctor to find out your full medical details.

  • We won’t pay out if, within the first year of the policy, your death is caused by suicide or, intentional and serious self-injury or an event where, in our reasonable opinion, you took your own life.
  • We won’t pay out your amount of cover if you are diagnosed with a terminal illness which doesn’t meet our definition. Terminal Illness Cover can’t be claimed: • after your death, • or if the length of the policy is less than two years. · We won’t pay out your amount of cover if the policy includes Critical Illness Cover, and you are diagnosed with a critical illness which doesn’t meet our definition.
  • We may restrict some elements of cover based on the information that you give us. If we do this we’ll tell you what we’ve excluded in the Policy Booklet under the heading ‘What you are not covered for’.
  • Life cover policies have no cash value and we will not pay out if you reach the end of the policy without making a valid claim.

We won’t pay out if death occurs from:

  • Suicide, intentional and serious self-injury or an event where, in our reasonable opinion, you took your own life.
  • Taking part or attempting to take part in a dangerous sport or pastime.
  • Taking part or attempting to take part in any aerial flight other than as a fare paying passenger on a licensed airline.
  • Committing, attempting or provoking an assault or criminal offence.
  • War (whether declared or not), riot or civil commotion.
  • Taking alcohol or drugs (unless these drugs were prescribed by a registered doctor in the United Kingdom).
  • Accidents that happened before you applied.

We don’t provide this benefit:

  • If we have been told that the application is to replace an existing policy with us while cover is still provided under the existing policy.
  • From the date you tell us that you no longer want the application to proceed.

39. How about age limits?
A: You must be between the ages of 18 and 68 at the start of the policy. The minimum duration of the policy is 1 year and the maximum is 50 years but the policy must end before your 90th birthday.